The Information We Collect
H-CYTE collects information by various methods including information actively provided by its lead providers, customers and information arising from customer surveys and general feedback. The types of personal information we collect include name, contact information, identification information, credit information and other data types as appropriate. Credit card information is used for billing purposes only.
We may record calls to or from our patient coordinators/customer service representatives for purposes of accuracy, performance reviews, training and general quality assurance.
How We Use This Information
This information is used to aid in the provision of our various products and services, including customer service, accounting, billing, collections and the marketing of other products and services. H-CYTE may use aggregate or anonymous information for various uses for itself and third parties.
Who We Share This Information With
H-CYTE does not share personal information with any third parties except as disclosed in this policy. H-CYTE may provide personal information to H-CYTE subcontractors and professional advisers (which shall be bound by privacy obligations) to assist H-CYTE uses disclosed herein.
Security Personal information is stored in a combination of paper and electronic files. They are protected by security measures appropriate to the nature of the information.
Individuals may review their personal information contained in H-CYTE files by contacting the H-CYTE privacy officer. If an individual believes that any of their personal information is inaccurate, we will make appropriate corrections.
Telephone Numbers and Calls
By providing your telephone number to H-CYTE on this contact form, you acknowledge and agree that you may receive a telephone call from H-CYTE, at the number you provided on the online form, to obtain information regarding the treatments offered at H-CYTE. An automatic telephone dialing system may place such telephone calls and/or may contain pre-recorded messages. By providing your mobile number to H-CYTE, you further acknowledge and agree that you may receive text messages (SMS) from H-CYTE at the number you provided to H-CYTE. H-CYTE will not request Protected Health Information, and if you choose to respond with Protected Health Information, you agree to release H-CYTE from any liability related to such disclosure. Be advised that any telephone calls and/or text messages are strictly informational and/or transactional in nature. H-CYTE, therefore, does not accept liability for any errors or omissions in the contents of email messages, or any responding emails that contain confidential patient information, which arises as a result of email transmission. This statement is required by the Electronic Communications Privacy Act, 18 U.S.C. Sections 2510-2521
H-CYTE may amend this policy from time to time. If such amendments affect how H-CYTE uses or discloses personal information already held by H-CYTE in a material way, H-CYTE will obtain consent.
Notwithstanding the general terms of this policy, the collection, use, and disclosure of personal information may be made outside of the terms herein to the extent provided for in any applicable privacy or other legislation in effect from time to time.